DigiHealth Support
Below you can read some of the most frequently asked questions and advice on possible technical challenges when using DigiHealth.
Browser
We support most browsers, including Microsoft Edge, Chrome, Firefox and Safari.
However, please note that Internet Explorer cannot be used as it is not updated and secured by the provider.
In addition, remember to update your chosen browser to the latest version. How to update your browser varies from browser to browser. You may need to contact your provider or search the internet for instructions.
Display windows
For security reasons, you can only have one screen window with the screening open at a time. The system will consider your user as busy if you have the screening open in 2 screens at the same time. Close both tabs and log back in to the health screen via the link in the email you received.
Software, blocking
Your company may have installed special programs that block the screening. If you are unsure whether this could be the cause of your problem, please contact the responsible person in your company's IT department.
If you have "Google translate" open, you may find that the program affects the health screening. Therefore, please close the "Google translate" tab and continue your answer.
The one-time code does not work
If you choose to log in using a one-time code, please note that it can only be used once for security reasons. Therefore, if you want to access the health screening again and wish to log in using a single-use code, you will need to request a new one. If you have requested several codes for the same login, you should use the last one you received.
Failure to receive a one-time code
The one-time code will be sent to the same email address where you received the health screening. With some email providers, it may take a few minutes for the one-time code to arrive. If you have not received it in your inbox within a few minutes, we recommend that you check your junk mail folder. Should you find that your code is not received, you can request a new one before trying again.
Support
First check if you can solve the issue yourself using the guide on this page. If this does not solve the issue, please feel free to contact our support team via email at info@healthgroup.dk.
Please indicate the following in the email:
- Name
- Company
- Telephone number
- E-mail address
- Short description of the problem
We will contact you as soon as possible by email or phone.