Handlers
The following information is important and you are obliged, as an employee of the Health Group, to follow it. Please keep yourself updated here, as the information is updated regularly.
-
Physiotherapeutic therapists
Image/attitude in companies
" HG is a service company and you are our public face - Represent HG as if it were your own
" Meet customers at eye level and where they are - Expect and embrace diversity in the people you meet
" Understanding and empathy is the path to change - Give customers a great experience
" Be positive and welcoming all day - Every customer deserves to be treated well
" Professionalism and professionalism is the mantra at Health Group - You have been selected based on this
" You must always wear a Health Group t-shirt. If you do not have a t-shirt, please stop by the office at Kongevejen 377, 2840 Holte and pick one up.
Security of personal data (GDPR)
" Always log off your computer when you leave the room
" Never leave notes/personal information when you leave the room - not even in the trash
" Never save/remember passwords on your computer
" Record only absolutely necessary information in the journal or in the notes field
" All employees have the right to access their data, the right to be deleted and the right to have their records amended
" If you know or suspect that data may have been leaked or our IT system hacked, you are obliged to contact Health Group immediately
" The General Data Protection Regulation (GDPR) requires Health Group to secure customers' personal data by having appropriate organizational and technical measures in place. These measures must protect the customer against three things:
-
- Unauthorized use of the company's personal data. Personal data is not for unauthorized persons.
- Unlawful processing of the company's personal data.
- Accidental loss, destruction or damage of the company's personal data.
As an employee of Health Group, you may ONLY access customers' personal data that you have a direct connection to. This means, among other things, that you may not search for an employee within the portal or open a data set, even if it is in a customer folder, without a legitimate purpose.
By signing this form, you confirm that you will only access customers' personal data for a legitimate purpose.
Vacation/time off procedure
-
- Notify the nearest project manager that you are requesting time off (company, date and time). Remember to notify info@healthgroup.dk about any class hours (AKT)
- Vacation/time off-book the times you want to be off
- Write to your nearest project manager with the number of BEH hours you have booked. These will be transferred to the hour bank.
Procedure for cancelling lessons e.g. due to illness or other reasons
-
- Notify the nearest project manager (BEH) and info@healthgroup.dk about class hours (KAT) that you are sick.
- Create a joint email for all the appointments you cancel. Do this directly in Gecko and then delete the appointments. Send an email to the contact person or the reception's email (in agreement with the nearest manager) and info@healthgroup.dk must be CC.
- Vacation/free-book the times that are canceled.
- Enter the number of BEH hours you have booked. These will be transferred to the hour bank.
If the consultant cancels
Scheduled hours can be canceled by the therapist at any given time. If canceled 30 days or more (excluding holidays), the hours will be transferred to the company's hour bank. The consultant cannot invoice for these hours.
Physiotherapists working as ergonomic consultants are obliged to take the agreed shift that has been assigned in the roster (illness excluded).
If Health Group cancels
Scheduled hours can be canceled by Health Group at any time. If canceled 30 days or more (excluding holidays), the hours will be transferred to the company's hour bank. The consultant cannot invoice for these hours. If possible, Health Group will attempt, but is not obliged, to fully/partially relocate the hours to another location.
Physiotherapists working as ergonomic consultants are entitled to full fee/salary in case of canceled shifts with less than 14 days to complete.
If the company cancels
Scheduled hours can be canceled by the company at any time. For cancellations of 30 days or more (excluding holidays), the cancellation is at no cost to the company and the hours are transferred to the hour bank. The consultant is obliged - within reason - to be available to Health Group within scheduled hours.
Physiotherapists working as ergonomic consultants are entitled to full fee/salary in case of canceled shifts with less than 14 days to complete.
Dropbox
Templates, procedures, ISO standards and brochures can be found in Dropbox. Log in with info@healthgroup.dk. Your manager will give you the code. Click on "Health Group" and find the folder named BEH.
If customers want to hire you privately
All tasks that are mediated through your collaboration with Health Group and 12 months after your resignation must go through Health Group. You will of course receive a fee according to agreement. You are not allowed to work outside Health Group for a Health Group customer.
Suggestions for improvement
Suggestions for improvement are not just welcome, but an obligation. We are constantly striving to improve, and your great ideas are crucial to our high customer satisfaction.
When you start in the Health Group
The Payroll Office needs you to fill in the form below as soon as possible, otherwise we will not be able to pay your salary or approve your invoice.
Reporting of payroll
SELF-EMPLOYED (WITH OWN VAT NUMBER)
When you stop in HG
Please return the t-shirt and access card for cooperating companies to Kongevejen 377, 2840 Holte, within 2 weeks after the end of the cooperation.
-
-
Ergonomic consultants
Image/attitude in companies
" HG is a service company and you are our public face - Represent HG as if it were your own
" Meet customers at eye level and where they are - Expect and embrace diversity in the people you meet
" Understanding and empathy is the path to change - Give customers a great experience
" Be positive and welcoming all day - Every customer deserves to be treated well
" Professionalism and professionalism is the mantra at Health Group - You have been selected based on this
" You must always wear a Health Group t-shirt. If you do not have a t-shirt, please stop by the office at Kongevejen 377, 2840 Holte and pick one up. Furthermore, you are expected to wear black pants when you are out with customers.
Security of personal data (GDPR)
" Always log off your computer when you leave it.
" Never leave notes/personal information in plain sight or when you leave the room - not even in the trash
" Never save/remember passwords on your computer
" Record only absolutely necessary information on the recommendation list, in the journal or in the notes field
" All employees have the right to access their data, the right to be deleted and the right to have their records amended
" If you know or suspect that data may have been leaked or our IT system hacked, you are obliged to contact Health Group immediately
" The General Data Protection Regulation (GDPR) requires Health Group to secure customers' personal data by having appropriate organizational and technical measures in place. These measures must protect the customer against three things:
- Unauthorized use of the company's personal data. Personal data is not for unauthorized persons.
- Unlawful processing of the company's personal data.
- Accidental loss, destruction or damage of the company's personal data.
As an employee of Health Group, you may ONLY access customers' personal data that you have a direct connection to. This means, among other things, that you may not search for an employee within the portal or open a data set, even if it is in a customer folder, without a legitimate purpose.
By signing this form, you confirm that you will only access customers' personal data for a legitimate purpose.
Vacation/time off procedure
- Notify the nearest project manager that you are requesting time off (company, date and time).
- Remember to update the ergonomics calendar in dropbox.
Procedure for cancelling lessons e.g. due to illness or other reasons
- Notify the nearest project manager (ERG) that you are sick.
- In case of illness on the same day as the company visit: notify the contact person for the company that you are ill.
- When you are well, a new day is arranged with your contact person.
- For fixed appointments, extra days can be added to the course.
If the consultant cancels
Physiotherapists working as ergonomic consultants are obliged to take the agreed shift that has been assigned in the roster (illness excluded).
If Health Group cancels
Physiotherapists working as ergonomic consultants are entitled to full fee/salary in case of canceled shifts with less than 14 days to complete.
If the company cancels
Physiotherapists working as ergonomic consultants are entitled to full fee/salary in the event of canceled shifts with less than 14 days to complete. The consultant is obliged - within reason - to be available to Health Group within scheduled hours.
Dropbox
Templates, procedures, ISO standards and brochures can be found in Dropbox. Log in with info@healthgroup.dk. Your manager will give you the code. Click on "Health Group" and find the folder named ERG.
If customers want to hire you privately
All tasks that are mediated through your collaboration with Health Group and 12 months after your resignation must go through Health Group. You will of course receive a fee according to agreement. You are not allowed to work outside Health Group for a Health Group customer.
Suggestions for improvement
Suggestions for improvement are not just welcome, but an obligation. We are always trying to improve, and your good ideas are crucial to our high level of customer satisfaction.
When you start in the Health Group
The Payroll Office needs you to fill in the form below as soon as possible, otherwise we will not be able to pay your salary or approve your invoice.
Reporting of payroll
SELF-EMPLOYED (WITH OWN VAT NUMBER)
When you stop in HG
Please return t-shirts, rubber bands and access cards for collaborating companies to Kongevejen 377, 2840 Holte, within 2 weeks after the collaboration has ended.